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Sinara Guimaraes

operations • customer success 

business process improvement

Scaling operations.
Optimizing customer experience.
Building efficient processes.

strategic projects

Google Special Project
(via Accenture)

Selected for a Google Special Project while supporting Google's YouTube Partner Program through Accenture.

Quality Transformation

Improving team quality performance from 65% to 98% through coaching, process redesign and structured feedback.

Owner & Buffer Framework

Designing a scalable operational model to improve resource allocation and team efficiency.

Building a Scalable CRM Ecosystem

Building an integrated CRM and automation ecosystem that reduced manual workload by 50%.

From Startup to International Operations

Growing an international education agency through operational excellence and strategic partnerships.

see all strategic projects
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